Refund policy

Due to the nature of our handmade products, we do not accepts returns or exchanges.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

You can always contact us with any questions or general concerns at naeclayco@gmail.com.

Exceptions / non-returnable items 
Unfortunately, we cannot accept returns on sale items or gift cards.